We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
|After-Sale Issue||Specific Problem||Problem Confirmation||Responsibility Assign||Solution|
|1.Logistics Problem||Shipping delay||Pick-up delay||Service provider respnsibility||Compensate customer, require compensation fro service provider|
|System delay||Sunrays responsibility||compensate customer|
|Payment delay||Client responsibility||—|
|Custom clearance delay||Package check during custom clearance||No reponsibility assigned||—|
|force majure||No reponsibility assigned||—|
|shipped with sensitive products||Service provider respnsibility||compensate customer|
|Import country requirement||Client responsibility||—|
|Delivery delay||Wrong address||Client responsibility||—|
|absensce of receiver||Client responsibility||—|
|Wrong address input by staff||Sunrays responsibility||compensate customer|
|2.Quality issue||Outer parts damage||Package damaged||Service provider respnsibility||Compensate customer, require compensation fro service provider|
|Package not damaged||Sunrays responsibility||compensate customer|
|Do not work when plugged in||—||Sunrays responsibility||Return for repair|
|No hashrate/ loss of hashrate||—||Sunrays responsibility||Return for repair|