Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. 


After-Sale IssueSpecific ProblemProblem ConfirmationResponsibility AssignSolution
1.Logistics ProblemShipping delayPick-up delayService provider respnsibilityCompensate customer, require compensation fro service provider
  System delaySunrays responsibilitycompensate customer
  Payment delayClient responsibility
 Custom clearance delayPackage check during custom clearanceNo reponsibility assigned
  force majureNo reponsibility assigned
  shipped with sensitive productsService provider respnsibilitycompensate customer
  Import country requirementClient responsibility
 Delivery delayWrong addressClient responsibility
  absensce of receiverClient responsibility
  Wrong address input by staffSunrays responsibilitycompensate customer
2.Quality issueOuter parts damagePackage damagedService provider respnsibilityCompensate customer, require compensation fro service provider
  Package not damagedSunrays responsibilitycompensate customer
 Do not work when plugged inSunrays responsibilityReturn for repair
 No hashrate/ loss of hashrateSunrays responsibilityReturn for repair