Most frequent questions and answers

Yes!, all products are shipped from our Hong Kong warehouse location. We are doing the best to make sure that our customers get their products ASAP. We do understand time pressure and we will always try to do our best.

In order to pick up your product from us we just need the prof of purchase (invoice) and prof of identity (ID or Passport).
This process is only available in Hong Kong and we need to be notified in advance. We encourage customers to make an appointment and collect their products from our location so we offer FREE training. Our reputation for continues growth of sales and satisfied customers defines our purpose and our support team will make sure you will get the best in all aspects.

SHIPPING is taxable depending on your location and all shipping costs are calculated during checkout. (worldwide). All parcels will come with Insurance and tracking number.

Due to our long lasting relation to our main partners in mining products and continues growing of customers, we can negotiate the base factory price for most of our products.

If you buy a product from us, you will be part of our family and we will definitely do our best to get you going and offer the best advise.

Our policy about returns is NO QUESTION ASKED. You are entitled to a refund in 30 days from the date you received your product (signature will be required on delivery).

It usually takes 3-5 business days, it depends of your region. We understand the cryptocurrency market and we will work around the clock to get your refund back.

We are a Hong Kong registered company, we are offering 6 moths full warranty to all our products. However we offer the possibility of warranty extension, only if the extension is made within first 6 months.

Definitely, we can help. You are more than welcome to get our help and get you back in business again.

Definitely you can, only if the product is bought from us. We will let you know your trade value and what you will need to pay for the upgrade.

Yes you can, in a 30 day time frame from receiving. Products that are custom configured, build to order and personalized cannot be cancelled or refunded.